We operate globally and have partnered with different warehouse facilities to stock our products. If the stock is available in your local area warehouse then you will be charged according to the local applied rates for shipping (whatever your local rate would be). If the warehouse is not located in your local area or city then you will be charged a standard insured shipping rate which is as following:
- $4.95 for Standard Shipping
- $19.95 for Priority shipping.
While checkout if you receive these standard shipping charges then this means our Warehouse is not located in your city or the product is not available in the local Warehouse located in your city or town, and that you will be charged a standard insures shipping rate.
Change in address:
Once you will place your order, you will receive an order confirmation email that contains your order receipt. You must confirm the information you provided is accurate and correct. If there is any change in the address, you must immediately reach to us with in 24 hours of placing your order for change in the address, or email. After 24 hours we are unable to change the information. For change in address please send us an email from the same email id you used to place the order and send us the request email at firstname.lastname@example.org.
Order Processing Time & Shipping:
All domestic orders will be shipped via the First Mile, except for orders shipped to APO/FPO/DPO. Those orders will be shipped via USPS and may have a longer initial processing time. Orders placed on Fridays will not be processed until Monday, as our warehouse is closed on weekends. Orders placed on a Holiday will be processed within 1-5 business days after the Holiday.
We strive to process your order within 1-3 business days after you place your order. All international orders are shipped via DHL, FedEx, or USPS depending on the package. Typically, your package should be delivered to you within 7-12 days after leaving our warehouse. This may vary depending on the Customs process in the destination country and courier service processing.
Customers may be charged duties and tariffs on their international orders at the time of delivery in the local currency. The company is not responsible for any country-specific tariffs or duties.
If you used a promo code or received any discount on your order, you will be charged taxes or duties on the original prices. The company will not alter any invoices or pricing in an attempt to avoid international fees or charges.
If your address is not verified, you will be contacted via email or text message to verify your address. If your address is not valid, the processing time will be longer. Please make sure your address includes zip code and apt number if applicable.
The company is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and the customer will be contacted to update their address. The customer will be charged a shipping fee to reship a package that was returned.
Currently, we are observing state-wise COVID-19 prevention laws that might affect the delivery time due to the new COVID wave. We are facing some delays in shipping time and have observed a delivery time of 20-22 days. We work day and night to make sure your order gets delivered within 7-12 business days. We request your patience in such a time and would like to ensure you that we are responsible and would be available for your assistance until your order is safely delivered to your doorstep. You can always reach us at email@example.com.
Track your Order:
To track your order and see the update on your order, please visit the Track order page here Track Order – My Hero Cards- All Your Favorite Hero Cards Game
Simply put your order number and email and check your order status. The tracking will be uploaded there as a link. Simply copy the tracking URL and paste it on your search engine browser.